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Vaše spokojenost je naší prioritou, právo na vrácení zboží do 60 dnů*.

Naše zásilky jsou pojištěné a doprava je zdarma pro eurozónu nebo při objednávce nad 600 €.

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Dodržování práva na vrácení, bezplatné výměny kromě pojištění*.

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Pro větší klid našich zákazníků nabízíme záruku od 3 do 5 let*.

Nabízíme různé způsoby platby: Visa, MasterCard, Bizum, Apple Pay, Google Pay, PayPal, Sequra.

Po každém nákupu žádáme o váš názor, abychom se mohli den za dnem zlepšovat*.

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Všechny naše zásilky jsou zabaleny jako dárek a pokud si to přejete, přiložíme personalizovanou kartu*."}

Často kladené otázky — Šperky Nicols

1. Jaké druhy šperků nabízí Nicols?

Navrhujeme a vyrábíme šperky pro všechny příležitosti:
✔ Zásnubní prsteny a snubní prsteny
✔ Náušnice, přívěsky, náramky a manžetové knoflíčky
✔ Korunky a mince pro svatby
✔ Švýcarské a automatické hodinky
✔ Personalizované a zakázkové šperky
Ručně vyráběné v našich dílnách v Madridu od roku 1917.

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2. Vyrábíte šperky na míru?

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Ano. Vytváříme personalizované šperky od začátku nebo přetváříme dědictví šperky. Provázíme vás celým kreativním a řemeslným procesem.

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3. Od jaké ceny si mohu šperk pořídit?

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Od 100€ až po kousky vysoké šperkařské kvality s diamanty, smaragdy, rubíny nebo safíry.

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4. Jaké styly nabízíte?

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Klasický, moderní, vintage, minimalistický, avantgardní a fantazijní. Vždy s aktuálními a nadčasovými designy.

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5. Jaké způsoby platby nabízíte?

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• Visa, Mastercard a American Express karty
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• PayPal (s možností 3 splátek bez úroků)
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• Apple Pay a Google Pay
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• Bankovní převod
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• Platební odkaz
Sequra: Financované platby.\n

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Rozložení platby! Rozložte platbu na 3, 6, 9, 12 splátek bez úroků při dokončení s Sequera, nebo 3 se službou PayPal. Rychlé, snadné a bez papírování.

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6. Mohu šperk vrátit?

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Ano. Máte 60 kalendářních dnů na výměnu nebo vrácení nákupu, ale pamatujte, že bílá pečeť musí být neporušená, bez rozstřižení nebo manipulace. Můžeme zajistit vyzvednutí s pojištěním (volitelné).
\n Poznámka: Není možné vrátit personalizované nebo gravírované šperky.
\n Prohlédněte si zásady vrácení.

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7. Jak probíhá doprava?

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• Všechny naše zásilky jsou pojištěné.\nPosíláme zdarma po celém Španělsku a mezinárodně při objednávce nad 600 eur.
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• Doba doručení: Španělsko 2-7 dní, Evropa 3-7, Mezinárodní 7-9
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• Osobní odběr v obchodě Serrano 86 po předchozí domluvě
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8. Mají vaše šperky záruku?

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Ano. Zahrnují certifikát pravosti a minimálně 3 roky zákonné záruky. Hodinky mají také oficiální záruku výrobce.

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9. Provádíte opravy?

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Ano. Opravujeme, upravujeme, obnovujeme a čistíme šperky, pokud jsou ze zlata. Také přetváříme staré kousky.

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10. Jakou velikost vybrat? Jak zjistit velikost prstenu?

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U prstenů doporučujeme zvolit standardní velikost, protože změna velikosti je zdarma. U hodinek je to velikost zápěstí. Pro zjištění velikosti použijte naši online průvodce velikostmi, požádejte o měřič nebo nás navštivte v obchodě.

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11. Mohu si nechat šperk gravírovat?

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Ano. Nabízíme bezplatné gravírování na snubní prsteny, zásnubní prsteny a další kousky. Ale pamatujte, že gravírované šperky nelze vrátit.

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12. Jsou kameny certifikované?

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Ano, všechny šperky mají náš certifikát pravosti a záruku. Navíc téměř všechny diamanty nad 0,25 ct jsou certifikovány GIA, IGI nebo HRD. Všechny naše kameny jsou etické a bez konfliktů.

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13. Pracujete s udržitelnými materiály?

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Ano. Používáme recyklované zlato a vyrábíme lokálně v našich dílnách, abychom snížili dopad na životní prostředí.

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14. Kde se nacházíte?

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Madrid (Serrano, Ortega y Gasset, Goya) a Valencia (Colón 37). Serrano 86 je náš nejikoničtější obchod a nejstarší klenotnictví na Zlaté míli.

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15. Mohu požádat o poradenství?

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Samozřejmě. Náš tým poradců, gemologů a designérů vám pomůže vybrat nebo vytvořit dokonalý šperk. V obchodě, přes WhatsApp, telefon, videokonferenci nebo e-mail.

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✔✔✔ Proč důvěřovat Joyería Nicols

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• Od roku 1917 — více než 100 let řemeslných zkušeností
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• Šperky vyrobené s láskou pro ty nejkrásnější okamžiky života
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• Udržitelná výroba ve Španělsku s etickými materiály
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• Bezpečná platba a financování přes PayPal ve 3 splátkách
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• Doporučeno 97 % našich zákazníků
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